Refund policy

🔁 Return & Refund Policy — Masrify

Last updated: June 30, 2026

1. Overview

Because all products are made-to-order (print-on-demand), each item is produced specifically for you after the order is placed.

For this reason, we do not accept returns or exchanges for change of mind, wrong size, or personal preference.

2. Eligible Returns

We only offer replacements or refunds in the following cases:

Item arrived damaged
Item is defective or has a manufacturing issue
Wrong item received

To request support, you must contact us within 7 days of delivery.

3. Non-Returnable Items

We cannot accept returns for:

Wrong size ordered by customer
Items worn, washed, or used
Orders returned without approval
Custom or personalized products (if applicable)

4. Refunds

If your claim is approved:

A replacement or refund will be issued
Refunds are processed back to the original payment method
Processing time: 5–10 business days

5. Print-on-Demand Policy

Since we use third-party fulfillment partners (such as Printify), production begins immediately after purchase. Therefore, orders cannot be canceled or modified once production has started.

6. Shipping Costs

If the issue is caused by us or the fulfillment partner → we cover costs
If the issue is due to incorrect customer information → customer covers shipping costs

7. Lost Packages

If a package is marked as delivered by the carrier but not received, the customer must contact the shipping carrier first. We will assist where possible but are not responsible for carrier-confirmed deliveries.